The Rack Shack FAQs
Bra Fitting FAQs
What can I expect with a bra fitting?
Our bra-fit specialist will guide you through your fitting experience. If you are comfortable we will ask you to take off your shirt and get down to your bra. We do not use measuring tape but will estimate your size by looking. We will then get you a bra to try on and assess the fit. We ask consent to adjust breast tissue and the bra. Once we determine a size and shape that is technically correct and you feel comfortable in, we will get you tons of options to choose from. If you need a style in a different color, we can special order this for you.Â
At the end your fitter will check you out and go over the return policy and wash and care instructionsÂ
We are a non judgemental safe space where lingerie-shopping is encouraged to be fun.
Are there costs involved in a bra fitting?
Our bra fitting services are entirely complimentary. We believe that finding the perfect fit is an essential part of your shopping experience, and we want to ensure that our customers feel comfortable and confident in their choices. You won't incur any charges for the fitting itself; you only pay for the items you decide to purchase.
Our goal is to provide exceptional service and assist you in finding bras and undergarments that you love and feel great in, and our team will be delighted to help you discover the ideal products for your needs and preferences.
Do I need an appointment required for a bra fitting?
No, bookings are not required for fittings. Walk-ins are greatly welcomed, and our team is ready to assist you whenever you decide to visit. Feel free to drop by at your convenience, and we'll ensure you have a seamless and enjoyable fitting experience.
If you have any specific preferences or questions, feel free to let us know, and we'll be happy to assist you.
Do I need to bring anything to the bra fitting?
No, you don't need to bring anything specific to the fitting. We've got everything covered! Just come as you are, and our expert team will take care of the fitting process.
However, if you have a particular outfit in mind for a special occasion, feel free to bring it along or share a photo with us. This way, we can ensure that your new bra compliments your outfit perfectly. Also if it is important to you to see how the bra fits under your regular clothing, wear a fitted white top or T-shirt.
What type of fittings do you provide?
We are dedicated to providing fittings for everybody, every size, gender and every occasion. Our comprehensive fitting services cover a wide range of needs to ensure that everyone can find the perfect undergarments for their unique preferences and body types. Whether you're looking for everyday comfort, date night bras, sexy lingerie, fuller bust bras, standard-sized or plus sizes, binders, bras for trans-women, sports bras, first bras, bridal lingerie, crossdressing fittings, or some shapewear we've got you covered.
Our commitment is to offer a diverse range of sizes and styles, ensuring that everyone can feel confident and comfortable in their undergarments, regardless of their individual requirements. If you have any specific questions or needs, please don't hesitate to reach out to us.
General information
What are your hours and Holidays?
The Rack Shack is seven days a week from 11am-7pm.
We are closed the following Holidays:
New Year’s Day, Memorial Day, 4th of July, Thanksgiving, Christmas eve, Christmas
What is the easiest way to get to The Rack Shack?
The Rack Shack is a two minute walk from Morgan Avenue stop off the L train. The buses B60 and B57 also come close to the store. There is free parking.Â
We are located on the Bushwick/East williamsburg border in North Brooklyn, New York City.
Is everything I see on the Website also in The Rack Shack in Brooklyn?
Yes, everything you see online we have in-store. You can even select your size on our website to see what options we have in-store. All inventory is connected.Â
Exchange, Return and Refund Policy
What is your Exchange, Return and Refund Policy?
We want you to be super excited about every item you purchase from The Rack Shack. We are happy to offer refunds on unwashed, unworn, and scent-free bras and sleepwear on all regular priced items purchased at The Rack Shack within 30 days. You must provide the receipt and tags must be attached.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@therackshackbk.com.
We do not cover return shipping or refund shipping costs
Exceptions / non-returnable items
For health, hygiene, and courtesy to future customers, all items with a gusset (meaning anything that directly touches your sexy parts) are final sale.
This includes underwear, bodysuits, swimsuits and bikini bottoms.
Unfortunately, we cannot accept returns on sale items, accessories (such as detergent) or gift cards.
Need to make a return/exchange at this time?
- Ensure that the item you wish to return is within our Returns & Exchanges policy.
- Bring or send them back within 2 weeks with a note with reason of return
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
What if my item appears to be damaged in transit?
We always do our best to ensure your items are packed and prepared carefully however we understand that damage may occur in transit, or otherwise. If you have an item which appears to be broken or faulty, we would love to help.
Please reach out to us and be sure to include photos of the item(s). This will help us determine the probable cause and work on a speedy solution for you
What if the package gets lost or stolen in transit?
Carriers are responsible for transit loss or theft. You can file a claim with the shipping provider within 60 days.
Can I return my online order to the store?
Yes, ​online orders can be returned to the store. Please bring proof of purchase to ensure a smooth refund or exchange process.Â
Online bra shopping
What is the best way to shop online?
First and foremost we recommend to get an in-person bra fitting by a bra-expert in a specialty boutique but if that is not an option for you because there isn't a bra fitting boutique near you, use our Bra Size Calculator and study our guides in the bra and boob school. Always read the description of the bra carefully because we try to give fit notes and feedback
Shop online:
- If you are confident in your knowledge of bra fit and sizing and you are familiar with the styles we carry
-If you are looking to re-purchase a style and size that you already know works for you
-If the bra is a “sexy time” bra and you don't care if it fits perfectly.
Can I measure myself for a bra at home?
While it's possible to measure yourself at home using a tape measure and online fitting guides, professional bra fittings often yield more accurate results. If you choose to measure yourself at home, follow the guidelines provided by our Bra-size calculator
Why do you use UK sizing in your (web)store?
We use UK sizing on our website. The reason for that is that most brands that are amazing for the fuller bust people are from England (or Poland). On top of that, the US sizing goes so deep into the alphabet that hearing the size can be overwhelming.  Â
Consistency: UK sizing is standardized and widely used in the lingerie industry. Using a consistent sizing system helps ensure that you can easily find bras that fit regardless of the brand or retailer.
Global Market: Many lingerie brands and retailers operate internationally, catering to customers from various countries. Using UK sizing allows us to maintain consistency across different regions and make it easier for you to shop online or in-store regardless of your location.
Availability of Sizes: UK sizing offers a wide range of band and cup sizes, making it suitable for customers with diverse body types and measurements. We prefer to use UK sizing because it provides more options for customers and allows you to access a comprehensive range of sizes.
Do bra sizes vary between brands?
Yes, bra sizes can vary between brands due to differences in sizing systems, fit models, and manufacturing processes. It's essential to try on bras from different brands and styles to find the best fit for your body.
Fit questions
Is it normal for bra size to change over time?
Yes, it's normal for bra size to change over time due to factors like weight fluctuations, pregnancy, breastfeed ing, hormonal changes, and aging. Regularly reassessing your bra size and getting fitted for new bras as needed can help ensure optimal comfort and support.
What are the most common mistakes people make when trying to find the right bra size?
Most people who are wearing the wrong size bra have made two mistakes: their band size is too large and their cup size is too small. To fix this issue, start by reducing your band by one size and increasing your cups by two sizes. When you reduce your band size, it’s important that you also increase your cup size because the cups of your bra will be smaller, too.
How do I adjust my bra straps for the best fit?
Bra straps should be adjusted so they're snug but not too tight, with enough tension to provide support without digging into your shoulders. If your bra straps keep slipping off, they may be too loose, so try tightening them slightly. You might also need a band size smaller because when the band is too loose, no matter how tight you make the straps, you will just pull the band up and they will keep on sliding off.
What are common signs that my bra doesn't fit correctly?
Common signs of an ill-fitting bra include the band riding up in the back, straps digging into your shoulders, cups wrinkling or gaping, underwire poking or digging into your skin, and discomfort or pain while wearing the bra.
Lingerie and bra care
How should I wash my bras?
Knowing how to wash your bras keeps them from getting damaged.Â
Your pretty underthings need to air out so the elastic gets a chance to recover.Â
It is better not to wear the same bra more than one day in a row, but to rotate several bras over the course of two weeks. This way, you only need to soak your brassieres in your sink or tub once every 14 days to keep them clean!
To help them last longer, soak them in cold water with a special lingerie cleanser, gentle hand-wash detergent, or baby shampoo. Be sure that you are using an alcohol and bleach free detergent.
Fill a sink or tub with cold water and add 2-3 tbsp of your mild detergent of choice. Mix the detergent into the water. Let your intimates soak in the soapy water for around 20 minutes. Drain the tub of dirty water. Refill with clean cold water to rinse and clear the lingerie of soap. Do not squeeze or wring the bra. Gently press the water out of your lingerie and hang to dry.
That's it!
If you use a washing machine, always use a lingerie wash bag and set the machine on gentile cycle. NEVER PUT UNDERWEAR IN THE DRYER. ALWAYS AIR DRY.
Can I wear lingerie for everyday wear?
While some lingerie pieces may be designed primarily for special occasions, many styles are comfortable and suitable for everyday wear. It ultimately depends on your preferences and the specific design of the lingerie.
However your pretty underthings need to air out so the elastic gets a chance to recover.Â
It is better not to wear the same bra more every day, but to rotate several bras over the course of two weeks. This way, you only need to soak your brassieres in your sink or tub once every 14 days to keep them clean!
Lingerie for different body types, genders and sizes
What is considered Fuller Bust- / Big Boob- / Large breasts lingerie?
A fuller bust also referred to as big boobs, large breast or a large chest is a term that refers to “straight” and small band sizes, between 28-38 with larger breasts than an E cup.
Full bust and plus size are two separate concepts, although they can co-exist.
A helpful way to think about this is that "full bust" is about cup sizes, while "plus size" is about band sizes. The Rack Shack size range is 28-46 A-O . This means our range fits petite, straight size, fuller bust and plus size.
The Rack Shack has more than 150 different bra sizes in stock and we try to accommodate as many folks as possible.Â
What is considered plus-size lingerie?
Plus-size lingerie typically refers to intimate apparel designed for women who wear sizes XL-6X often starting from size 12 or 14 and up and bra-sizes starting at a 40 band are considered Plus-size. Full bust and plus size are two separate concepts, although they can co-exist.
A helpful way to think about this is that "full bust" is about cup sizes, while "plus size" is about band sizes. The Rack Shack size range is 28-46 A-O . This means our range fits petite, straight size, and plus size full busts.
The Rack Shack has more than 150 different bra sizes in stock and we try to accommodate as many folks as possible.Â
What is considered Straight-size lingerie?
Straight Sized lingerie are the sizes that are most commonly found in department stores or stores like Victoria;s Secret. Straight sized bra sizes and lingerie is considered 32-38 band and an A-DDD (E cup) cup size and XS-XL. The Rack Shack has more than 150 different bra sizes in stock and we try to accommodate as many folks as possible.Â
What does lingerie for People with Packages mean?
We prefer not to gender at The Rack Shack because we want to respect how you identify. Lingerie for people with Packages means Lingerie for trans folks, non-binary folks, men or however you would like to identify; anyone who needs more space or support in the crotch area.
Fuller Bust / Big Boobs / Large Breasts Lingerie FAQS
Can larger breast sizes wear lace and sheer Bras?
If you wear a fuller cup size, you may have concerns about whether or not a seemingly skimpy lace bra can offer the appropriate support of big breasts. It is good news for all of you lace and mesh lingerie lovers out there, because sheer and lace bras can offer all the support that even large breasts need.
The key to picking out the most supportive and comfortable bra has more to do with style and fit than with the fabric selection; so go ahead and start browsing through all those sheer styles that you may have previously considered to be off limits.
If you have a larger bust size you may find that underwire style bras give you more support and give the added bonus of providing a nice shape and contour to your breasts although the selection of wireless bra for the fuller-bust is getting better every day. You can also look for three-part style cups; this is a bra style where the cup is made up of three different sections that are sewn together. This cup style is the most supportive and thus ideal for larger sized breasts.
Are there special considerations for bras for bigger boobs?
Bras for the fuller bust may have design features tailored to provide better support and comfort, such as wider straps, more substantial underwire, reinforced seams, and adjustable closures.
How do I know my correct size in lingerie for full bust small band?
It's essential to get properly measured fitted for a bra or lingerie, as sizing can vary between brands.
Plus Size Lingerie FAQS
What styles of lingerie are available in plus sizes?
Just like straight-sized lingerie, plus-size lingerie comes in a variety of styles, including bras, panties, bodysuits, babydolls, chemises, body stockings, robes, and more. There's a wide range of options to suit different preferences and body types.
Are there special considerations for bras for plus size bodies?
Bras for plus size bodies may have design features tailored to provide better support and comfort, such as wider straps, more substantial underwire, reinforced seams, and adjustable closures.
How do I know my correct size in lingerie for larger breasts?
It's essential to get properly measured fitted for a bra or lingerie, as sizing can vary between brands.