Returns

We want you to be super excited about every item you purchase from The Rack Shack. We are happy to offer refunds on unwashed, unworn, and scent-free bras and sleepwear on all regular priced items purchased at The Rack Shack within 30 days. You must provide the receipt and tags must be attached.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@therackshackbk.com.

We do not cover return shipping or refund shipping costs

Exceptions / non-returnable items
For health, hygiene, and courtesy to future customers, all items with a gusset (meaning anything that directly touches your sexy parts) are final sale.
This includes underwear, bodysuits, swimsuits and bikini bottoms.

Unfortunately, we cannot accept returns on sale items, accessories (such as detergent) or gift cards.

Need to make a return/exchange at this time?
- Ensure that the item you wish to return is within our Returns & Exchanges policy.
- Bring or send them back within 2 weeks with a note with reason of return

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.