In-store and online returns
We want you to be super excited about every item you purchase from The Rack Shack. We are happy to offer refunds on unwashed, unworn, and scent-free bras and sleepwear on all regular priced items purchased at The Rack Shack within 2 weeks. You must provide the receipt and tags must be attached.
Please allow 5-7 weekdays for your funds to appear back on your bank account.
For health, hygiene, and courtesy to future customers, all items with a gusset (meaning anything that directly touches your sexy parts) are final sale.
This includes underwear, bodysuits, swimsuits and bikini bottoms.
Items purchased at a discount and accessories (such as detergent) are final sale.
Please allow us 2 weeks to process your return and you will receive a notification once your refund.
We do not cover return shipping or refund shipping costs.
Need to make a return/exchange at this time?
- Ensure that the item you wish to return is within our Returns & Exchanges policy.
- Bring or send them back within 2 weeks with a note with reason of return